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A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. Shelter are striving for change, with individuals, in communities, across society, and leading the way to a safe home. Shelter need ambitious, best-in-class individuals who are passionate about our cause to join them at this exciting time. This is your chance to play a part in the fundamental change Shelter are striving to achieve.
Part of a People Directorate that provides the strategic lead on people management and organisational development at Shelter, the Volunteering Team supports the involvement of volunteers across the organisation. Over 2,000 volunteers support the vital fundraising activities of their Retail operation, while 250+ enhance the capabilities of frontline services and support through fundraising events. Your challenge will be to help ensure Shelter coordinate and deliver their volunteering programme effectively.



Job Summary:

Do you have a good understanding of administrative good practice and support processes plus experience of providing excellent customer service and support? Then join Shelter as a Volunteering Administrator and you could soon be integral to the Volunteering team’s work in developing consistent, quality volunteer mobilisation across the organisation.


  • Day-to-day you will provide a professional customer-focused administrative service and deliver excellent customer relations, both internally and externally.
  • You’ll also be responsible for managing the responsive advertising of volunteering opportunities, helping to process safeguarding checks for new starters and providing administrative support for our volunteering database, Better Impact.
  • Acting as the first point of contact for enquiries about volunteering, whether by phone, email or via the website, will be important too. And, signposting colleagues to the correct contact or source of advice.
  • Highly efficient and well-organised, you have a responsive approach to everything you do (i.e. if an email comes in you action it straight away).
  • What’s more, you’ll need to know your way around a database as you’ll be using one on a daily basis, so experience of handling and managing data is a must.
  • A real emphasis on customer service and satisfaction is essential too, as is proficiency using Microsoft Office applications.
  • Creative and innovative and quick to respond to change, you always strive to deliver a prompt and effective personalised service.
  • You also enjoy working collaboratively, respect others opinions and have the all-round communication skills it takes to quickly build a network of strong working relationships.




£24,042.49 per annum




***All applications should be made through the external partner website link below***


*** Warning and Disclaimer: Although this role is advertised on our jobs board it is from an employer that is not part of The Prince’s Trust and so you will need to apply externally***
We need to tell you –   we have not checked out the job and don’t know whether the role is right for you. So we can’t endorse the advert or the job or know if you are making a good choice. You should think about any risks there are, ask any questions,  and if you proceed with the application, you must realise and accept that it is up to you to make the choice and to be responsible if there are any further consequences.
If you have any questions or problems with applying please get in touch on

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