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We’re one of the world’s largest consumer co-operatives, owned by more than 5 million members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores.



Job Summary:

We’re looking for a pensions officer to help us to deliver a first-class service to members of one the UK’s largest pension schemes. Right across our business, our renewed focus has seen us become the UK’s top convenience retailer, and we’re championing a better way of doing business for our customers, members and the communities we serve, so it’s an exciting time to join us.
As a pensions officer at the Co-op, we’ll look to you to provide a great service to all members of Co-op pension schemes. You’ll process a wide range of benefits for our members, using your specialist knowledge to handle a variety of different queries. If you can bring us experience of working in pensions along with a real passion for outstanding customer service, we can offer you a chance to develop your skills in a business that always puts people at the heart of its strategy.


  • Make sure all member benefits are calculated and paid accurately and processed in time, in compliance with scheme rules and pensions legislation
  • Provide an outstanding customer service to all pension scheme members
  • Support the training and development of the team, mentoring and coaching your junior colleagues
  • Proactively contribute to the development of an environment of best practice and continuous improvement
  • Develop and maintain accurate records of all our members pensions information
  • Support the delivery of different project workstreams across our pension schemes relating legislation, scheme design and business strategy


  • Pensions experience, ideally in defined benefits
  • An up to date understanding of relevant UK pension legislation
  • Great attention to detail and accuracy
  • Excellent communication skills, and the ability to adapt your approach to different audiences and situations
  • Good organisation skills, able to manage own workload whilst getting involved and helping others too
  • The ability to mentor and coach junior colleagues


  • Competitive salary
  • Coaching, training and support to help you develop
  • Pension with up to 10% employer contributions
  • Annual incentive scheme
  • 28 days holiday (rising to 32 in line with service)
  • Discounts on Co-op products and services






£24,000 – £29,000 plus benefits
***All applications should be made through the external partner website link below***


*** Warning and Disclaimer: Although this role is advertised on our jobs board it is from an employer that is not part of The Prince’s Trust and so you will need to apply externally***
We need to tell you –   we have not checked out the job and don’t know whether the role is right for you. So we can’t endorse the advert or the job or know if you are making a good choice. You should think about any risks there are, ask any questions,  and if you proceed with the application, you must realise and accept that it is up to you to make the choice and to be responsible if there are any further consequences.
If you have any questions or problems with applying please get in touch on

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