In 2013, MD Warren Jacobs launched digital marketing agency ActiveWin Media, with a staff of three and a pledge to do things differently. The next few years saw the business expand rapidly to 80, and then 140 employees. We quietly and consistently achieved fantastic results for a whole host of clients. After years of perfecting the art of digital acquisition, we’re ready to shout about it and take on the world. ActiveWin Media is one of the fastest growing Digital Marketing Companies. The company, who work closely with Betfred, specialises in generating web traffic, building affiliate networks and management of online media.


Digital Marketing

Job Summary:

The role of the Customer Service Outbound Agent is to proactively contact Customers in a friendly and professional manner.


  • To proactively contact Customers, providing a professional service via outbound calls in relation to Customer accounts.
  • To use your own initiative to achieve agreed KPIs, ensuring that Customer contact is efficient and relevant.
  • Process withdrawal and deposit requests on behalf of customers.
  • Carry out administration duties as and when required i.e. logging retail deposit and withdrawal calls, Customer complaints and self-exclusions.
  • Ensure that Customers are fully aware of the benefits of their accounts and understand how to access the service.
  • Be conversant with Standard Operating Procedures, Bonuses and Promotional campaigns
  • Work on outbound campaigns; new account welcome, lapsed player reactivation etc.
  • Understand fully and comply with the key objectives of the Gambling Commission and Gibraltar Regulatory Authority.
  • To be fully aware of your responsibilities regarding Social Compliance and Licence Conditions Codes of Practice.
  • Any other duties requested by your line manager in relation to your role.


  • Experience in dealing with customers at all levels essential.
  • Be able to be resilient and strive to exceed set targets.
  • Ability to build and maintain good working relationships essential.
  • Committed to improving levels of Customer service essential.
  • Analytical approach to problem solving essential.
  • Competent computer skills including MS Outlook, Word and Excel essential.
  • Ability to resolve support issues to final resolution and to a significantly high standard essential.
  • Working hours are 40 hours per week, with a 30 minute unpaid break each day. Working hours will be rota based in line with Customer service hours and business needs.
  • Working days are Monday to Saturday and a typical week will involve working five of those days
  • Annual holiday allowance is 25 days per year




Not disclosed on employers website




***All applications should be made through the external partner website link below***


*** Warning and Disclaimer: Although this role is advertised on our jobs board it is from an employer that is not part of The Prince’s Trust and so you will need to apply externally***
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