The Growth Company (Employ GM)
Manchester, North West England
Admin, Secretarial, Personal Assistant - Agricultural - Architecture and Data - Arts - Catering - Charity and Voluntary - Cleaning - Community - Construction and Property - Customer Service - Data and Analysis - Designer - Developer - Digital - E-commerce - Education - Emergency Services - Engineering, Maintenance and Repairs - Events - Finance - Financial Services - Food Production - Gardening - General Insurance - Graphic Designer - Hair and Beauty - Health and Fitness - Health and Social Care - HR - Information Technology - IT - Legal - Local Government - Marketing and PR - Media, Digital and Creative - Operational Delivery - Pharmaceutical - property - Public Services - Real Estate - Recruitment Consultancy - Researcher - Restaurants, Pubs and Bars - Retail - Sales - Security - Transport - Transport and Logistics
The role of the Customer Service Outbound Agent is to proactively contact Customers in a friendly and professional manner.
To proactively contact Customers, providing a professional service via outbound calls in relation to Customer accounts.
To use your own initiative to achieve agreed KPIs, ensuring that Customer contact is efficient and relevant.
Process withdrawal and deposit requests on behalf of customers.
Carry out administration duties as and when required i.e. logging retail deposit and withdrawal calls, Customer complaints and self-exclusions.
Ensure that Customers are fully aware of the benefits of their accounts and understand how to access the service.
Be conversant with Standard Operating Procedures, Bonuses and Promotional campaigns
Work on outbound campaigns; new account welcome, lapsed player reactivation etc.
Understand fully and comply with the key objectives of the Gambling Commission and Gibraltar Regulatory Authority.
To be fully aware of your responsibilities regarding Social Compliance and Licence Conditions Codes of Practice.
Any other duties requested by your line manager in relation to your role.
Experience in dealing with customers at all levels essential.
Be able to be resilient and strive to exceed set targets.
Ability to build and maintain good working relationships essential.
Committed to improving levels of Customer service essential.
Analytical approach to problem solving essential.
Competent computer skills including MS Outlook, Word and Excel essential.
Ability to resolve support issues to final resolution and to a significantly high standard essential.
Working hours are 40 hours per week, with a 30 minute unpaid break each day. Working hours will be rota based in line with Customer service hours and business needs.
Working days are Monday to Saturday and a typical week will involve working five of those days
Annual holiday allowance is 25 days per year
Not disclosed on employers website
***All applications should be made through the external partner website link below***
CLICK HERE TO APPLY
*** Warning and Disclaimer: Although this role is advertised on our jobs board it is from an employer that is not part of The Prince’s Trust and so you will need to apply externally***
We need to tell you – we have not checked out the job and don’t know whether the role is right for you. So we can’t endorse the advert or the job or know if you are making a good choice. You should think about any risks there are, ask any questions, and if you proceed with the application, you must realise and accept that it is up to you to make the choice and to be responsible if there are any further consequences.
If you have any questions or problems with applying please get in touch on email@example.com
- preferred candidate strengths Efficiency, Integrity, Loyal, Polite, Professional
- Salary (£) Not disclosed on the employers website