THG is an international technology company and leading online retailer, home to premium brands such as lookfantastic, Myprotein, and ESPA; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity. Our $1bn development over two sites at Manchester Airport is the UK’s biggest ever bespoke office project outside of London. As our new landmark business campus, THQ will span 280,000 sqft and provide up to 10,000 jobs while ICON, our content creation studio, will be over 11.6 acres with more than 2,000 staff. Work is well and truly underway, but it’s just the start of many great things to come. In just 16 years, The Hut Group (THG) has become a globally renowned end-to-end tech platform specialising in taking brands direct to consumers worldwide, powered by THG Ingenuity.


Retail- Health and Beauty

Job Summary:

A Customer Community Advisors at THG are expected to deliver a world class experience and exceed expectations. This person will be the first point of contact for our customers across different social media channels. We are looking for ambitious individuals who strive for first time resolution whilst keeping up the brand reputation. The role of a Customer Community Advisor is an opportunity for a creative and innovative individual who is passionate about all things social media. We are looking for candidates with previous experience working within a social media role, who can work under pressure and have a great attention to detail.


  • Responding to customer messages across our social media channels
  • Maintaining brand tone and professional tone of voice
  • Working towards department SLA’s
  • Striving for first time resolution
  • Helping to build online communities
  • Protecting brand reputation
  • Passionate about all things social media
  • Exceptional written skills and attention to detail
  • Previous experience working within a social media/ customer service role
  • Strong work ethic and personal accountability
  • Able to work under pressure
  • Flexible, punctual and reliable


  • Eligible for Company Bonus Scheme.
  • Staff Discounts across THG brands.
  • Discounted gym memberships for multiple locations in the local area.
  • Exciting and endless career progression prospects.
  • Salary – Competitive Package




Not stated on employer’s website




***All applications should be made through the external partner website link below***


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