The Growth Company (Employ GM)
Manchester, North West England
Admin, Secretarial, Personal Assistant - Agricultural - Architecture and Data - Arts - Catering - Charity and Voluntary - Cleaning - Community - Construction and Property - Customer Service - Data and Analysis - Designer - Developer - Digital - E-commerce - Education - Emergency Services - Engineering, Maintenance and Repairs - Events - Finance - Financial Services - Food Production - Gardening - General Insurance - Graphic Designer - Hair and Beauty - Health and Fitness - Health and Social Care - HR - Information Technology - IT - Legal - Local Government - Marketing and PR - Media, Digital and Creative - Operational Delivery - Pharmaceutical - property - Public Services - Real Estate - Recruitment Consultancy - Researcher - Restaurants, Pubs and Bars - Retail - Sales - Security - Transport - Transport and Logistics
Retail- Health and Beauty
A Customer Community Advisors at THG are expected to deliver a world class experience and exceed expectations. This person will be the first point of contact for our customers across different social media channels. We are looking for ambitious individuals who strive for first time resolution whilst keeping up the brand reputation. The role of a Customer Community Advisor is an opportunity for a creative and innovative individual who is passionate about all things social media. We are looking for candidates with previous experience working within a social media role, who can work under pressure and have a great attention to detail.
Responding to customer messages across our social media channels
Maintaining brand tone and professional tone of voice
Working towards department SLA’s
Striving for first time resolution
Helping to build online communities
Protecting brand reputation
Passionate about all things social media
Exceptional written skills and attention to detail
Previous experience working within a social media/ customer service role
Strong work ethic and personal accountability
Able to work under pressure
Flexible, punctual and reliable
Eligible for Company Bonus Scheme.
Staff Discounts across THG brands.
Discounted gym memberships for multiple locations in the local area.
Exciting and endless career progression prospects.
Salary – Competitive Package
Not stated on employer’s website
***All applications should be made through the external partner website link below***
CLICK HERE TO APPLY
*** Warning and Disclaimer: Although this role is advertised on our jobs board it is from an employer that is not part of The Prince’s Trust and so you will need to apply externally***
We need to tell you – we have not checked out the job and don’t know whether the role is right for you. So we can’t endorse the advert or the job or know if you are making a good choice. You should think about any risks there are, ask any questions, and if you proceed with the application, you must realise and accept that it is up to you to make the choice and to be responsible if there are any further consequences.
If you have any questions or problems with applying please get in touch on email@example.com
- preferred candidate strengths Approachable, Calm, Efficiency, Polite, Professional
- Salary (£) Not disclosed on the employers website