PEOPLE OVER PAPER
Job Expired

About:

THG is an international technology company and leading online retailer, home to premium brands such as lookfantastic, Myprotein, and ESPA; all of which are powered by our industry-leading and award-winning technology platform, THG Ingenuity. Our $1bn development over two sites at Manchester Airport is the UK’s biggest ever bespoke office project outside of London. As our new landmark business campus, THQ will span 280,000 sqft and provide up to 10,000 jobs while ICON, our content creation studio, will be over 11.6 acres with more than 2,000 staff. Work is well and truly underway, but it’s just the start of many great things to come. In just 16 years, The Hut Group (THG) has become a globally renowned end-to-end tech platform specialising in taking brands direct to consumers worldwide, powered by THG Ingenuity.

Industry:

Retail- Health and Beauty

Job Summary:

As the middle man between customer and courier, advisors on this team liaise with our courier providers to provide a quick update or resolution whilst promoting excellence at all times. Full training will be provided to the right applicant to give them the information they need in order to resolve all queries to the best of their ability.

Responsibilities:

  • Processing courier queries raised by Customer Service advisors
  • Raising issues with courier providers
  • Arranging collections with couriers
  • Follow up on investigations
  • Working to department targets
  • Maintaining a high level of quality and accuracy
  • Striving for first time resolution
  • Assisting with customer queries when required
  • Manage issues though with relevant couriers and report to improve service goals

Requirements:

  • Confident communicator
  • Professional and friendly telephone manner
  • Excellent listening skills
  • Attention to detail
  • Flexible
  • Punctual/ reliable
  • Calm and patient
  • Able to work under pressure
  • Ability to prioritise workload

Benefits:

  • Eligible for Company Bonus Scheme
  • £100 Attendance Bonus each month for full attendance
  • Staff Discounts across THG brands
  • Discounted gym memberships for multiple locations in the local area
  • Exciting and endless career progression prospects
  • Salary – Competitive Apprenticeship Packages

Location:

Rudheath

Salary:

Not stated on employer’s website

Duration:

Apprenticeship

 

***All applications should be made through the external partner website link below***

CLICK  HERE TO APPLY

*** Warning and Disclaimer: Although this role is advertised on our jobs board it is from an employer that is not part of The Prince’s Trust and so you will need to apply externally***
We need to tell you –   we have not checked out the job and don’t know whether the role is right for you. So we can’t endorse the advert or the job or know if you are making a good choice. You should think about any risks there are, ask any questions,  and if you proceed with the application, you must realise and accept that it is up to you to make the choice and to be responsible if there are any further consequences.
If you have any questions or problems with applying please get in touch on gethiredjobs@princes-trust.org.uk

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