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We are the UK’s tax, payments and customs authority, and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. We do this by being impartial and increasingly effective and efficient in our administration. We help the honest majority to get their tax right and make it hard for the dishonest minority to cheat the system.



Job Summary:

The role falls under Legal Operations and is based in Glasgow and working to an Officer. In this team, you will provide a very important service to customers and as such attention to detail and ability to work to deadlines are important.


  • Registering, opening and closing of cases on case management systems
  • Gathering data and analysis
  • Liaising confidently with internal and external stakeholders
  • Communicating accurately in writing to internal or external contacts
  • Contacting customers by telephone and answering customer queries
  • Maintaining and updating various databases, spreadsheets and audit trails
  • Updating performance data and generating graphs for management information
  • Producing visual aids for conferences and meetings
  • Participating in rotas for fax and post cover
  • Photocopying and scanning documents
  • Room booking and organising meetings
  • Prioritising your work, working to and ensuring key deadlines are met
  • Working with colleagues and supporting managers to improve work processes
  • Positively working with and contributing to Continuous Improvement Principles


  • Work flexibly and as part of a team, working with and maintaining professional relationships with all colleagues and customers
  • Develop through on the job opportunities and/or learning activities
  • Actively take responsibility for their own areas of work and personal development



£19,550 – £21,020





***All applications should be made through the external partner website link below***


*** Warning and Disclaimer: Although this role is advertised on our jobs board it is from an employer that is not part of The Prince’s Trust and so you will need to apply externally***
We need to tell you –   we have not checked out the job and don’t know whether the role is right for you. So we can’t endorse the advert or the job or know if you are making a good choice. You should think about any risks there are, ask any questions,  and if you proceed with the application, you must realise and accept that it is up to you to make the choice and to be responsible if there are any further consequences.
If you have any questions or problems with applying please get in touch on

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